Terms & Conditions

Everyone involved in Blue Light Gifts are serving Police Officers or Police staff, we give our spare time between operational commitments to raise funds to support the ‘Traffic Patrol Orphans Gift Club’. Everything we do is with the very best intentions and complete honesty.  We try and keep things as simple as possible, our website is basic for a reason and our methods of payment are uncomplicated and restricted so we can easily administer the website when not on duty.

We want you to have the easiest and best experience when buying from us so to help make your purchase go with ease and to give you an insight into Blue Light Gifts we have put together a few explanations & conditions to using our services:

 

Ordering :

Everything remains the property of ‘Blue Light Gifts’ until paid for in full. If you email us with an order and do not complete payment forthwith, we will sell any items to another customer and this may mean your item going out of stock and not all items are re-stocked! Please make payment ASAP to avoid any disappointments.

We also reserve the right to change any prices for our items without notice. On occasion our suppliers increase their prices and we clearly may have to alter some prices to suit. It is not always possible for us to alter the displayed prices on our website immediately, when there is a difference between the price on the website and actual prices we will let you know when you email your order through.

Because of the high costs involved with debit/credit card transactions we have currently decided not to accept these methods of payment. We appreciate this can cause some inconvenience to our customers but we do this for the benefit of the orphans and not the pockets of our banking organisations. This may change in the future as we slowly expand.

 

Shipping :

Your post and packing costs will be determined once you have placed an order, this is so we can give you an accurate cost to ship your package(s). Many online shops overcharge for postage due to the complicated shipping options offered by service providers and morally we won’t do this! We value your custom above making an extra few pennies and thus have avoided an automated shipping process. This is why we do not operate an ecommerce (online shop) site.

In order to keep our prices realistic and as attractive as possible, we reuse as much packaging as we can when sending items through the postal system. Boxes and other materials are expensive to purchase and we try our hardest not to be put into a position to have to pass these costs on to you. That is why we determine postage & packing costs at the point of sale. If we have suitable reusable items to use when posting your order then we will use them, this enables us to keep your costs down. It’s not always pretty but it serves a purpose.

Some of our products are sent direct to you by the supplier, they tell us what they charge for postage and we do nothing more than pass on this fee, we do not add anything to these prices.

We use Royal Mail for almost all of our posting. Currently our default posting option is standard second class post for domestic postings. There may be times when we choose to use a courier service for particularly large or non-standard items like umbrellas but rest assured, we will always explore all options to give you the cheapest postage costs available.

For international orders, we will give you a choice of two postage costings. The first being standard economy international post, whilst this is the cheapest option it may not necessarily be the safest. It will be your choice if you use this option and we will accept no responsibility for any losses whilst using it. The second option will be the fully tracked & signed for version, we highly recommend using this service for your protection.

We always obtain ‘proof of postage’ for everything we send, if your order fails to arrive we will send out replacements without quibble and then claim compensation through Royal Mail (excluding standard international postings). This only enables us to recover the actual cost of each item and to be honest is quite a pain to do. If you would like to claim yourselves and get back what you have spent then that enables us to retain the profit we will have made on your transaction. In this event, please contact us and we will arrange for you to be sent the original proof of posting if required.

 

Your privacy :

We take your privacy extremely seriously and will never release/sell any of your details to any third party without a court order and someone holding a pistol to our heads, however we will always cooperate with any law enforcement agencies.

We do not keep any records of any personal data other than a copy of an order. Any email trails are deleted once your order has been dispatched. We know that the scammers can get access to these details/emails if they really want to but it won’t be through us! That being said, please don’t put us in any awkward positions by sending anything offensive, remember… we are serving Coppers and will get into trouble if we don’t report such behaviour. Now you know why we need a postal address every time you place an order!

We like to reply personally to your emails, that’s part of the reason we do not operate an online shop. It also enables us to reply to you using a real name and not a generic response used by most companies. You will know that any emails from Blue Light Gifts are genuine as we always use your personal name or name supplied when ordering.

We will NEVER ask you to divulge any of your financial or personal details to us other than a name, postal address and/or your PayPal username details, we give you our bank details so you know we have none of your important information.

 

Bespoke embroidered or printed items :

All our clothing is embroidered to order and sent direct to you by our supplier. You must therefore allow up to 21 days for delivery however this would be an unusual length of time to wait. If your item is going to take longer we will try our hardest to let you know. On occasions, our supplier runs out of stocks of certain items and replacements are of a slightly different specification than that advertised on our website, in these circumstances you will always receive a garment of a higher specification…. we do not downsize. We will not supply cheaper quality clothing, if you want a cheap t-shirt etc please go to your local Pound shop!

Any items that are personalised are not returnable and are not covered by the ‘distance selling act’ unless they are defective. This is the case in the whole of the UK however if you have ordered an item that has been embroidered to order that is the wrong size and is not personalised then please contact us. We will do our best to sort out your dilemma.

Personalised items are embroidered to your requirements and by completing payment you are confirming you are accepting responsibility that all personalised details provided by you are correct. Any mistakes will not be the responsibility of Bluelight Gifts if supplied as requested.

Any other items that are personalised (excluding glassware) are supplied by the same supplier as our embroidered garments. The above conditions are applied to these items.

If you order several items from this supplier, we will contact him first to get a combined postage price. This is the price you will pay for the postage of those items, we do not add anything to this cost.

 

Glassware :

All our glassware is made to order. You must therefore allow 21 days for delivery however that would be very unusual circumstances. Our glassware supplier is a fantastic lady and helpful beyond belief so will normally get things done within a week, unless the actual item is not in stock. In order to allow us to keep glassware prices at sensible levels this supplier fits us in between more profitable orders however if your order is required quickly please let us know.

All our glassware is considered to be bespoke and is therefore not returnable unless defective. However, if your item is not personalised and you change your mind once you receive your item please contact us and we will accept it back, you will be responsible for the return postage and a refund will only be given once the item is received by us in a re-saleable condition.

By making payment for personalised glass items you are confirming the personalisation supplied by you is correct. Any mistakes will be your responsibility.

 

Returns :

All our personalised items are considered to be bespoke and are not returnable unless defective. We will require photographic proof of any damaged items before any refunds or replacements will be considered. This includes any damaged packaging, please do not be offended if we refuse any returns etc without proof of damage.

If you have changed your mind and no longer want your item then we will happily accept it back and refund you. All we ask is that the item is in a re-saleable condition. You will be responsible for the return postage and this will not be refunded. A refund will be issued in the same method as you made payment once the returned item has been safely received by us.

 

Finally :

The above list is not exhaustive and will be subject to alteration as required, please do check back periodically to avoid embarrassment and we ask that you apply common sense to using our services. We will try our very best to help you if required and we are only an email away.

Everyone involved in Blue light Gifts are extremely friendly and very open to suggestions on how we can improve our service. If you have a suggestion on new product ideas, ways we can improve our service or just want to have a chat please feel free to send us an email.

Best wishes

The Blue Light Gift team.